Review Detail

Site5 has terrible customer support. There is no phone support - note in this article, the "phone support" they mention is strictly for sales. Despite their claim of 24 hour support, their ticket system sees no activity outside of business hours, even when you have an urgent (site is down) issue.

Ruby on Rails hosting is especially troublesome. They don't use stable versions of Ruby or Rails:
- ruby: 1.8.5 (odd numbers are not production releases)
- rails: 1.2.5 (again, odd numbers are not production ready)

All my rails sites have been down for possibly 3 weeks (the last time I checked them), and Site5 has known for 24 hours without helping.

All of my rails apps (across several different accounts/domains) stopped working, without being modified in any way. This is clearly a server issue. I've provided very detailed info, only to receive these two one-liner "go away" responses:

"Please provide us with some examples of site not working and we'll look into the issue."

and

"Rails 1.2.5 is installed on this server. If you want another version you will need install this yourself into your own account."

Two responses in 24 hours, and each time I've replied immediately, with another several-hour wait. My response times:

Initial response: 10 hours
Next reply: 4 hours
Next reply: 3 hours and counting

Mind you, the two responses I've received have been brush-offs.

The two features I rated well, their control panel and price, you can get anywhere.