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$4.95

GreenGeeks

Expert Rating: 8.6 User Rating: 6.1

Review by Steven Johnson
Written: May 27, 2009
Updated: January 11, 2013
 
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ProsGreenGeeks is green hosting at its best, they run fast green servers using green energy.

ConsNo Dedicated server plans and support can be slow at times

Bottom LineIf you are looking for green hosting look no further, GreenGeeks has a good hosting product while helping the environment.

GO

Editor review

We were not sure what to expect from GreenGeeks when we signed up for an account to review their services. GreenGeeks was a relatively new hosting company when compared to those established in the 90s. We were wondering:

* Would the sign up be complicated?
* Would the servers be easy to work with & run Joomla well?
* How helpful would the tech support be?
* Is the company really dedicated to using green energy?

We are happy to report that the sign up was easy and straight forward, Joomla was easy to install and configure, there were a few server issues but tech support was able to correct them and GreenGeeks is dedicated to the Green movement.

GreenGeeks was found by Trey Gardener who has over 10 years in the hosting industry. The company & tech support is based in Chicago and they are easy to contact (phone, chat & email).

The server that hosted our Joomla site had a hardware failure three months after signing up. The site was down for a day or so which is not good but the communication from GreenGeeks was timely and informative. They kept us in the loop and showed how they learned from the process.

Since then server down time has been kept to a minimum. We are notified via email of any scheduled maintenance. All servers have problems, it was nice to see that GreenGeeks was able to learn from a bad situation.

With GreenGeeks we really like:

* They run cPanel Servers
* Phone and Chat for tech support
* Interest and involvement with the Green movement

If you are looking for a new Joomla Hosting company and want to go with a Green company, it is worth checking out GreenGeeks.
Overall rating 
 
8.6
Site Speed & Uptime 
 
9.0
Control Panel Features 
 
9.0
Customer Support 
 
8.0
Price 
 
8.5

Excellent Green Hosting Company

Reviewed by: Steven Johnson
Experience Level: Joomla Professional
Customer for: more than 1 year
Reviewed on: June 20, 2012

Review Summary:

Very happy with our GreenGeeks account over the past 9 months. Good Communication on scheduled maintenance. Servers have been fast and consistent.

Pros and Cons

Pros
Green Hosting -- Good for the earth
Competitive price for green hosting
Good Communication
USA Based Tech support
Cons
Currently no Dedicated Server or VPS Hosting Plans

Full Review

We were not sure what to expect from GreenGeeks when we signed up for an account to review their services. GreenGeeks was a relatively new hosting company when compared to those established in the 90s. We were wondering:

* Would the sign up be complicated?
* Would the servers be easy to work with & run Joomla well?
* How helpful would the tech support be?
* Is the company really dedicated to using green energy?

We are happy to report that the sign up was easy and straight forward, Joomla was easy to install and configure, there were a few server issues but tech support was able to correct them and GreenGeeks is dedicated to the Green movement.

GreenGeeks was found by Trey Gardener who has over 10 years in the hosting industry. The company & tech support is based in Chicago and they are easy to contact (phone, chat & email).

The server that hosted our Joomla site had a hardware failure three months after signing up. The site was down for a day or so which is not good but the communication from GreenGeeks was timely and informative. They kept us in the loop and showed how they learned from the process.

Since then server down time has been kept to a minimum. We are notified via email of any scheduled maintenance. All servers have problems, it was nice to see that GreenGeeks was able to learn from a bad situation.

With GreenGeeks we really like:

* They run cPanel Servers
* Phone and Chat for tech support
* Interest and involvement with the Green movement

If you are looking for a new Joomla Hosting company and want to go with a Green company, it is worth checking out GreenGeeks.

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Learn More at GreenGeeks

User reviews View all user reviews

Average user rating from: 13 user(s)

Overall rating 
 
6.1
Site Speed & Uptime 
 
6.3  (12)
Control Panel Features 
 
6.6  (13)
Customer Support 
 
4.4  (13)
Price 
 
7.1  (13)
Ratings (the higher the better)
  • Site Speed & Uptime
    How fast and how much time are there servers up?
  • Control Panel Features
    Is the control panel easy to navigate? How useful are the features provided?
  • Customer Support
    How responsive and quick is Customer Support?
  • Price
    In regards to the money spent each month how well is your money spent?
Overview
Pros and Cons
Comments
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I signed up for GreenGeeks because I saw their green claims and special and didn't do more research. I should have. I prefer companies that promote transparency in communication and service/feature claims. GreenGeeks did not meet with any of these preferences. I left within a week. I tested their chat, email, and phone service quality. The chats were clearly staffed by people who were using stock answers that were close, but not relevant, to the questions posted. When forced to use their own words, there was clearly a language issue. Aside from language, there was also clearly a knowledge base deficiency. Despite claims to the contrary--and companies can make any claims they like and invest heavily in favorable reviews and company endorsements--the support, while prompt, is neither flexible nor intelligent enough to handle basic enquiries.

There are hidden costs, indeed. Without using their service, the money-back guarantee does not guarantee all money back. Quite the contrary. And, to cancel an account, one must jump through several sets of hoops, not the least of which is an eager email or two trying to get you to stay by enticing you with new offers. Once canceled, a portion of your investment is refunded, not the full amount.

I have moved to another host, not as green, but certainly transparent, intelligent, invested in their product (more than just a figurehead), and with ethical standards they don't buy, but earn. This alone is worth its weight in gold, and I have no hesitation to support them with my business, and appreciate theirs.
Overall rating 
 
4.5
Site Speed & Uptime 
 
N/A
Control Panel Features 
 
6.0
Customer Support 
 
2.5
Price 
 
5.0

Shiny surface, hollow core

Overall Rating: 4.5 out of 10
Reviewed by: Steven Brandford
Experience Level: Joomla Professional
Customer for: A month or less
Reviewed on: January 09, 2014

Pros and Cons

Pros
Purportedly green hosting
Cons
Customer service
Hidden costs
Poor communication skills
Insufficient knowledge

Full Review

I signed up for GreenGeeks because I saw their green claims and special and didn't do more research. I should have. I prefer companies that promote transparency in communication and service/feature claims. GreenGeeks did not meet with any of these preferences. I left within a week. I tested their chat, email, and phone service quality. The chats were clearly staffed by people who were using stock answers that were close, but not relevant, to the questions posted. When forced to use their own words, there was clearly a language issue. Aside from language, there was also clearly a knowledge base deficiency. Despite claims to the contrary--and companies can make any claims they like and invest heavily in favorable reviews and company endorsements--the support, while prompt, is neither flexible nor intelligent enough to handle basic enquiries.

There are hidden costs, indeed. Without using their service, the money-back guarantee does not guarantee all money back. Quite the contrary. And, to cancel an account, one must jump through several sets of hoops, not the least of which is an eager email or two trying to get you to stay by enticing you with new offers. Once canceled, a portion of your investment is refunded, not the full amount.

I have moved to another host, not as green, but certainly transparent, intelligent, invested in their product (more than just a figurehead), and with ethical standards they don't buy, but earn. This alone is worth its weight in gold, and I have no hesitation to support them with my business, and appreciate theirs.

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Here is the message from J. D.; who has always given me answers with such indignation. Basically, telling me I am stupid but acting like I don't know that is what he is saying to me. He really should be fired in my opinion.
My questions re: Are PHP module extensions installed by default or do I need to do anything to get them up in running ... to me this included me possibly needing to put in a request to get them installed. I don't really know how to use the cpanel all that well, hence my questions. But he really has always been obnoxious to me and I am finally tired of it. If they could improve their support I would remain a customer but after two years and responses from J. D. that are inappropriate for a customer support representative, as well as, a manger of support. ... I am looking for a better host in which to grow my company.

Email from J. D.:
Hello,

You have a Reseller Hosting account and as such there are no PHP module support/control available to you as you do not own the server (ie have root access). However any research you require, you will find Google is your friend and can help point you in any direction.

Thank you and have a great day,

J. D.
GreenGeeks Support Manager

Overall rating 
 
6.1
Site Speed & Uptime 
 
8.5
Control Panel Features 
 
5.5
Customer Support 
 
0.5
Price 
 
10.0

Customer Support condescending

Overall Rating: 6.1 out of 10
Reviewed by: Theresa Emmons
Experience Level: Joomla Beginner
Customer for: more than 2 years
Reviewed on: January 12, 2013

Pros and Cons

Pros
Green and cost effective as a reseller
Cons
Really poor customer support-condescending. He (J. D.) actually told me to try google to help me with my questions.

Full Review

Here is the message from J. D.; who has always given me answers with such indignation. Basically, telling me I am stupid but acting like I don't know that is what he is saying to me. He really should be fired in my opinion.
My questions re: Are PHP module extensions installed by default or do I need to do anything to get them up in running ... to me this included me possibly needing to put in a request to get them installed. I don't really know how to use the cpanel all that well, hence my questions. But he really has always been obnoxious to me and I am finally tired of it. If they could improve their support I would remain a customer but after two years and responses from J. D. that are inappropriate for a customer support representative, as well as, a manger of support. ... I am looking for a better host in which to grow my company.

Email from J. D.:
Hello,

You have a Reseller Hosting account and as such there are no PHP module support/control available to you as you do not own the server (ie have root access). However any research you require, you will find Google is your friend and can help point you in any direction.

Thank you and have a great day,

J. D.
GreenGeeks Support Manager

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They offered me a service and once I paid they said they couldn't provide. I have canceled and every week I call them to know what happened to my refund, every week they say it will be processed the next day, next week the same thing. all emails I send I never get any response, except to say they will respond in 48 hours but they never do. Horrible experience, do not use!!! Is been 3 months! They stole my money!!
Overall rating 
 
0.5
Site Speed & Uptime 
 
0.5
Control Panel Features 
 
0.5
Customer Support 
 
0.5
Price 
 
0.5

HORRIBLE SEVICE !!! AVOID GREENGEEKS AT ALL COSTS

Overall Rating: 0.5 out of 10
Reviewed by: Tiago Oliveira
Reviewed on: September 25, 2012

Full Review

They offered me a service and once I paid they said they couldn't provide. I have canceled and every week I call them to know what happened to my refund, every week they say it will be processed the next day, next week the same thing. all emails I send I never get any response, except to say they will respond in 48 hours but they never do. Horrible experience, do not use!!! Is been 3 months! They stole my money!!

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Green Geeks yoy stink!
Overall rating 
 
3.4
Site Speed & Uptime 
 
4.5
Control Panel Features 
 
5.0
Customer Support 
 
1.0
Price 
 
3.0

slow and unfair

Overall Rating: 3.4 out of 10
Reviewed by: Peter
Experience Level: Joomla Intermediate User
Customer for: A month or less
Reviewed on: July 16, 2012

Pros and Cons

Pros
Sure they are green and provide a lot of services and tools
Cons
They are big and slow. I copied two sites to a Green Geeks free trial account. I was sorry to learn there was a huge difference in performance. My european provider was not green but cheaper and delivers about the same product, but with much faster page load time. When I tried to end my free trial GreenGeeks turned ino a concrete wall. All I received were automated replies. Finaly I got my money back minus 20 euro. Set up cost and transaction fee!

Full Review

Green Geeks yoy stink!

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I'd like to caution anyone considering Green Geeks. There are plenty of hosts to choose from with reasonable technical stats, and if you are the type of person who occasionally makes a mistake or misunderstands something you'd be better off somewhere else. I have been hosting with them for almost 2 years at this point, and have called in about issues a handfull of times. Not once have I felt good when I got off the phone.

They boast outstanding customer service on their front page, but every phone call leads to an operator saying "I'm sorry, you'll have to fill out an online ticket. I can not help you over the phone." More than once, I've gotten really condescending answers to my tickets that were not even addressing the real issue. When I had a billing issue and didn't notice there was a problem for a couple of months, they refused to refund the months of service that I did not use.

I'll be leaving at the end of my 2 year prepaid term. Although the website has been running smoothly and the price is right, the stress of dealing with this company is not worth it.
Overall rating 
 
4.0
Site Speed & Uptime 
 
5.0
Control Panel Features 
 
5.0
Customer Support 
 
1.0
Price 
 
5.0

Severely Disappointed

Overall Rating: 4.0 out of 10
Reviewed by: serra
Experience Level: Joomla Intermediate User
Customer for: more than 1 year
Reviewed on: May 22, 2011

Pros and Cons

Pros
The "green" part is what drew me in. I guess I still believe in good faith that that is not a lie... unfortunately, the rest is cons.
Cons
Really bad customer service. I have honestly been shocked by the audacity. They won't let you poll the server every minute when checking for e-mail or they block your IP address. I had to call and get it unblocked at least 4 times before they suggested that I change the setting in my mail program.

Full Review

I'd like to caution anyone considering Green Geeks. There are plenty of hosts to choose from with reasonable technical stats, and if you are the type of person who occasionally makes a mistake or misunderstands something you'd be better off somewhere else. I have been hosting with them for almost 2 years at this point, and have called in about issues a handfull of times. Not once have I felt good when I got off the phone.

They boast outstanding customer service on their front page, but every phone call leads to an operator saying "I'm sorry, you'll have to fill out an online ticket. I can not help you over the phone." More than once, I've gotten really condescending answers to my tickets that were not even addressing the real issue. When I had a billing issue and didn't notice there was a problem for a couple of months, they refused to refund the months of service that I did not use.

I'll be leaving at the end of my 2 year prepaid term. Although the website has been running smoothly and the price is right, the stress of dealing with this company is not worth it.

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Must be a better hosting provider out there!!
Overall rating 
 
4.8
Site Speed & Uptime 
 
1.0
Control Panel Features 
 
8.0
Customer Support 
 
1.0
Price 
 
9.0

A little disapointed

Overall Rating: 4.8 out of 10
Reviewed by: Diego Alvarez
Experience Level: Joomla Professional
Customer for: more than 1 year
Reviewed on: March 28, 2011

Pros and Cons

Pros
great price
Cons
terrible support, all my websites are down with this provider, and the only response give me are: "There is some issue with the server you are on, techs are working on it. You can check the updates at : http://status.greengeeks.com/"

Full Review

Must be a better hosting provider out there!!

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I moved to greengeeks because I was experiencing too much downtime with my previous hosting company. Now it seems that not everything is as they adertise! I run two moodle and one Joomla + coppermine picture gallery on my site. Now greengeeks are threatening to DELETE all of my resources, students work and pictures because as they state the class it as "file archiving". BEWARE, not all is as it seems! I am extremely dissapointed, harassed, and stressed over this situation, especially in view of the fact that they advertise all of these features namely namely content management systems like moodle, joomla, etc, and now it appears they are not happy with customers using these for their intended purpose!
Overall rating 
 
3.3
Site Speed & Uptime 
 
2.0
Control Panel Features 
 
5.0
Customer Support 
 
1.0
Price 
 
5.0

eye opener

Overall Rating: 3.3 out of 10
Reviewed by: peter franklin
Experience Level: Joomla Intermediate User
Customer for: 3 months to 1 year
Reviewed on: February 11, 2011

Full Review

I moved to greengeeks because I was experiencing too much downtime with my previous hosting company. Now it seems that not everything is as they adertise! I run two moodle and one Joomla + coppermine picture gallery on my site. Now greengeeks are threatening to DELETE all of my resources, students work and pictures because as they state the class it as "file archiving". BEWARE, not all is as it seems! I am extremely dissapointed, harassed, and stressed over this situation, especially in view of the fact that they advertise all of these features namely namely content management systems like moodle, joomla, etc, and now it appears they are not happy with customers using these for their intended purpose!

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Great features for the price $6.95 with 12 month contract. Payment is required at the beginning of the contract (industry standard). 3 year contract is available with the same features and attractive price of 4.95/month.
Excellent and reliable host - no problems here.

Note on "unlimited" space: you do get unlimited space but "Terms and Conditions" say if that feature is abused they reserve the right to limit your server space. I think this is for their own protection and if you plan to run, for example, online storage company on their servers.

Go GreenGeeks.com!!!!
Overall rating 
 
9.3
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
9.0
Customer Support 
 
9.0
Price 
 
9.0

GREEN hosting delivers on all promises

Overall Rating: 9.3 out of 10
Reviewed by: www.myEZweb.net
Experience Level: Joomla Beginner
Customer for: 3 months to 1 year
Reviewed on: December 12, 2010

Pros and Cons

Pros
- FEATURES such as unlimited space, bandwidth, email accounts, MySQL databases
- Ruby, PHP, JOOMLA!, WordPress,.. script installers
- SUPPORT is local (US and Canada)
- RESELLER & AFFILIATE programs are available
- GREEN - energy efficient and wind powered
Cons
- No cons except maybe more or better tutorials for the newbies (that said, I (newbie) was able to figure it out without much trouble - my site is live and kicking ;) www.myezweb.net).

Full Review

Great features for the price $6.95 with 12 month contract. Payment is required at the beginning of the contract (industry standard). 3 year contract is available with the same features and attractive price of 4.95/month.
Excellent and reliable host - no problems here.

Note on "unlimited" space: you do get unlimited space but "Terms and Conditions" say if that feature is abused they reserve the right to limit your server space. I think this is for their own protection and if you plan to run, for example, online storage company on their servers.

Go GreenGeeks.com!!!!

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I used joomla review to identify an alternative to Go Daddy! The live support proved easy to use and they promised me that if I signed up, they could migrate me in 2 days. I followed their instructions and waited to see my sight transfered. When it wasn't done on the second business day I sent an e-mail and waited. I got no response. On the 4th business day I tried live support again and was told that my e-mail response to the ticket on that second day meant I was back at the bottom of the cue but that they would see to it we were moved by the end of business. Nothing happened and the next morning I went back to live support. The same operator apologized again and said he would personally see to it. Since this was the 3rd promise of action, I was skeptical. A week had now gone by. I said 4 hours seemed to be enough time for action to happen and asked for results by 3:00 no communcation came until 3:30 when they said they needed info I'd already provided when opening the ticket. It was the first request I'd gotten at know time did any tech support person identify this as an issue (I have the "what's wrong" posts to prove it. I gave up since the incompetence factor was too high at that point. Migrators without the tech know how to DIY beware of false promises. It was really sad, wasted my time and I now have to start again while my Go Daddy sight lags still.
Overall rating 
 
5.3
Site Speed & Uptime 
 
5.0
Control Panel Features 
 
5.0
Customer Support 
 
2.0
Price 
 
9.0

Couldn't get started.

Overall Rating: 5.3 out of 10
Reviewed by: Steve
Experience Level: Joomla Beginner
Customer for: A month or less
Reviewed on: October 01, 2010

Pros and Cons

Pros
Green energy is nice
Cons
Couldn't deliver on promises. No follow through. Confused and conflicted customer service feedback.

Full Review

I used joomla review to identify an alternative to Go Daddy! The live support proved easy to use and they promised me that if I signed up, they could migrate me in 2 days. I followed their instructions and waited to see my sight transfered. When it wasn't done on the second business day I sent an e-mail and waited. I got no response. On the 4th business day I tried live support again and was told that my e-mail response to the ticket on that second day meant I was back at the bottom of the cue but that they would see to it we were moved by the end of business. Nothing happened and the next morning I went back to live support. The same operator apologized again and said he would personally see to it. Since this was the 3rd promise of action, I was skeptical. A week had now gone by. I said 4 hours seemed to be enough time for action to happen and asked for results by 3:00 no communcation came until 3:30 when they said they needed info I'd already provided when opening the ticket. It was the first request I'd gotten at know time did any tech support person identify this as an issue (I have the "what's wrong" posts to prove it. I gave up since the incompetence factor was too high at that point. Migrators without the tech know how to DIY beware of false promises. It was really sad, wasted my time and I now have to start again while my Go Daddy sight lags still.

Was this review helpful to you? 
I've been with this company for a few months now and am happy to say the service has been exceptional. Great offer with great service. Definitely a powerful Joomla host form what I can tell.
Overall rating 
 
9.5
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
9.0
Customer Support 
 
10.0
Price 
 
9.0

Great hosting service

Overall Rating: 9.5 out of 10
Reviewed by: Eddie S.
Experience Level: Joomla Intermediate User
Customer for: 3 months to 1 year
Reviewed on: August 08, 2010

Pros and Cons

Pros
Easy to sign up
Affordable rate
Installation of Joomla is made easy with Softaculous
Cons
Can't register for longer with more discount

Full Review

I've been with this company for a few months now and am happy to say the service has been exceptional. Great offer with great service. Definitely a powerful Joomla host form what I can tell.

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Hosting Plan Features

Disk Space:
Unlimited
Data Transfer:
Unlimited
Refund Policy:
30 Day
Domain Registration:
Free
Price:
$4.95
Control Panel:
cPanel
Datacenter Locations:

Joomla Features

1 Click Installers:
Yes
Fantastico:
Yes
Ion Cube Support:
Yes

MySQL Features

MySQL Databases:
Unlimited
phpMyAdmin:
Yes

Support Options

Email / Help Desk:
Yes
Phone Support:
Yes
Member Forum:
No
Live Chat:
Yes

Company Details

Company Headquarters:
Santa Monica, CA
First Year in Business:
2006

Notable Features:

  • Inexpensive Shared Hosting Plan
  • Joomla One-Click Installer Fantastico
  • Unlimited Data Transfer and Space
  • User complaints about technical support
  • RAID 10 Storage

Company Highlights:

GreenGeeks is well known as the "Environmental Hosting Option". They do a great job at doing well for the earth and most who use them are very satisfied. They have been doing business for 5 years.

View All GreenGeeks Prices & Plans

About GreenGeeks

Founded in 2006, GreenGeeks is considered to be the #1 green energy web hosting provider in the world. Their commitment to being green has earned them respect throughout the industry. GreenGeeks replaces 3 times the energy used with wind power.

The company is headquartered in Santa Monica, CA while the servers are located in Chicago, IL in Green Grid Datacenter.

Plans & Features

The Eco Site Plan by GreenGeeks for only $6.95 per month offers customers just about everything they need to get their web site online. You can be sure to receive unlimited disk space, unlimited data transfer, e-mail addresses, MySQL databases, free domain for life, free site builder and hundreds of more features.  Sign up for a 3 year term and the rate drops to $4.95/month.

Hosting Environment

In it's commitment to be a green web hosting provider, GreenGeeks utilizes latest generation Intel Quad Core Xeon processors that are energy efficient. The very powerful servers that draw less power also come with a very fast storage array powered by RAID-10. This is to ensure maximum performance and reliability from the storage system.

Joomla and GreenGeeks

GreenGeeks comes with an auto-installer for Joomla. Joomla runs on the infrastructure with no issues.

Technical Support

GreenGeeks comes with 24/7 technical support via e-mail helpdesk, live chat and telephone.

Phone

  • 1-877-326-7483 ext 1 (sales department)
  • 1-877-326-7483 ext 3 (support department)
  • Monday to Friday - 9:00 AM to Midnight EST
  • Saturday and Sunday - 9:00 AM to 8:00 PM EST

Email

  • Sales: sales at greengeeks.com (24x7x365)
  • Support: support at greengeeks.com (24x7x365)

They also have a large knowledgebase that's growing every day along with other help tutorials.

Conclusion

Greengeeks is a great Joomla web host. Their management team brings over 10 years of experience with it and that has played an important role in their success in this competitive industry.

Photos

GreenGeeks
GreenGeeks Homepage
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