Rochen Review

Rochen is good because they specialize in Joomla... You will have a hosting account preconfigured with many necessary tools etc. Speed is good, much better than hostmonster, but hosting space is limited and there is no customer support via phone.

But my number one complaint against them is their RUDE customer support tech people. Every time I have to deal with them, I question why I am still with them. It almost makes you wonder if they remember you pay their salaries. You would think they'd would treat customers better. If a similar hosting solution came along for Joomla, with friendly tech's - I could see Rochen out of business rapidly. I do not care how knowledgeable they are, they have no right to treat anyone with disrespect. And based on other reviews, this seems to be a frequent issue. Adam Boswell and Brad Baker seem to think they are excluded from being professional.

Overall a decent choice for Joomla, but the customer support puts a dark cloud over the whole company.

I went for Rochen because they were reccommended to me and they have UK based servers so since I am UK based I knew I would not need to worry about time zone issues.

I also understood that uptime was supposed to be excellent because of their server infrastructure but have experienced four or five occasions when all my sites have gone down. Communication from Rochen was not good and the latest problem took a few hours to resolve.

Responses to my support queries have been curt and supercilious but timely. I can live with a bit of attitude but the number of outages is making me consider whether I wish to stay with Rochen.

I was with Rochen for 3 years and when there were no problems, everything was fine. But I believe the most import quality when choosing a hosting company is their level of support, and it is here that they failed me horribly.

My site was hacked and there were some Perl script running that caused Rochen concern with their server security. I can of course understand this. But they were arrogant with me in the support thread (my only way to communicate with them). They took my site down twice and both times left me hanging for hours upon hours. There was nothing I could do, as I was entirely at their mercy. Trust me, you do not want to be at Rochen's mercy, period. To say they have a terrible 'bedside manner' with non-developers is an understatement. I am in customer service and if I ever treated a client the way they treated me.... well, my boss would hear about it - that much I am certain.

It is my recommendation that you stay clear of Rochen if you are a non-developer.

Before you read my review about hosting Rochen, I want to apologize for the bad English.

If you ask me to tell you about hosting Rochen briefly, then I'll tell you: "Rochen is the best hosting for sites. Rochen are the best employees. Rochen is the best technical support."

I will try to explain why I so I think:

1. Technical support. On this point I want to stop separately. In Rochen without exaggeration the best technical support in branch. Employees of technical support Rochen are the certificated experts in the field of adjustment and a software maintenance. A part of employees of technical support Rochen are constant members Joomla Community Leadership Team - Wendy Robinson, Brad Baker. Employees Rochen permanently track latest developments in the world of development CMS. That fact can testify To it that some employees Rochen permanently take part in conferences Joomla! Days. And, probably, the most important, employees Rochen have a large supply of practical knowledge. I was convinced of it on a private experience.

I also want to tell some words about speed of the answer to requests in technical support desk Rochen. On any request, employees of technical support answer almost immediately. By my experience, time of the answer of the expert of technical support Rochen on request - from 5 minutes till 40 minutes. It is the best index in branch. On any questions, to you always kindly and qualitatively will answer in technical support. Even the complicated questions always are resolved quickly and qualitatively. All it means that in Rochen you always receive the most qualitative and actual technical support.

2. Rochen is a safe hosting. I know that many probably doubt that is truth. Probably, some people will think that it simply advertizing. No, it not so. I will try to tell to you about safety of hosting Rochen.

On hosting Rochen some layers of safety:

- In Rochen really always installed the latest and checked software. Apache, PHP, MySQL, Zend Engine, ionCube, etc. All it only the latest and stable releases. No any alpha or beta versions. All versions only the stable.

- On hosting Rochen, PHP it is run in mode CGI/FastCGI with su_php that in turn provides additional protection to sites.

- One more layer of protection of hosting Rochen is ModSecurity launched in Apache.

- On hosting Rochen, backup copies of your sites are daily conducted. I was convinced on the personal experience. For creation of backup copies reliable software R1Soft is used. You can use any backup copy of your site for the last 30 days. Rochen saves backup copies of sites for the last 30 days. I.e. you don't need to recover files on your site to address for the help in technical support. You through special service Rochen Vault have possibility to recover files of your sites. You need to select only the restore point necessary to you date and to push the button "to Recover a backup copy".
What is included in the backup created on hosting Rochen: all files (files of your sites, mail, completely all your account on Rochen), databases MySQL.

- On hosting Rochen use CentOS - a known operating system based on commercial Red Hat Enterprise Linux. CentOS - according to many known experts is one of the most protected.

- One more moment. All enumerated possibilities of safety are accessible to all and on all tariff plans.

FOR HELP: safety of any site depends not only on a hosting, but also from owners of sites. Always it is necessary to track that on your site there were the newest versions of extensions for CMS, scripts and so forth Hosting Rochen does life of owners of sites easier, but also owners of sites should work.

3. Speed of operation of hosting Rochen. Using a hosting from Rochen you always can be assured that your site will boot as fast as possible. Hosting Rochen is adjusted on support of the maximum productivity of dynamic sites. By my experience if you use Joomla CMS, WordPress or still any heavy applications, and search for a fast hosting, then your choice Rochen. Don't trust, try.

Rochen is the official owner of a hosting for Joomla.org and all Joomla official sites. Agree, whether this acknowledgement of reliability and speed of hosting Rochen?

4. Possibilities for resellers on hosting Rochen. I personally use Reseller Hosting Plan 3. I give to the clients a reliable and fast hosting using possibilities of hosting Rochen. My clients are happy, I am happy. Through Rochen you can adjust completely all in such a manner that your clients at all I do not learn that you use not the own server.

5. Stable operation with payments. To pay hosting Rochen it is safe and very easy. If you have any problems with payment, such as your credit card is not enough money, it's not a problem. Or at your bank the day off, it's also not a problem. In Rochen you will support always. To you give the whole five days for resolution of your problems with payment.

6. Cost and tariff plans.

Probably, when you read my review about hosting Rochen at you there could be a question - how many all it costs? The hosting from Rochen isn't a cheap hosting, but I think that each owner of a site for itself can find in Rochen the optimal tariff plan.

In a hosting from Rochen, tariff plans are divided into some types:

- Business Hosting ($8.95 - $24.95). In the given type tariff plans for small sites are presented. Tariff plans in the given type are ideally suited for sites of small firms and the organizations, home pages and personal blogs.
- Reseller Hosting ($25.95 - $69.95). In the given type tariff plans for sites with average loading or for sites with loading above an average are presented. Tariff plans in the given type are ideally suited for people who want to give to the clients a qualitative hosting. Also tariff plans of this type well approach for web studios. I use Reseller Hosting Plan 3.
- Managed Virtual Server (from $149.95) - the given tariff plan will approach the big sites with high loading. Very pleasant news to potential buyers of tariff plan MVS from Rochen will be that the given tariff plan completely gives all advantages Business Hosting and Reseller Hosting. It, and constant updates of the software, and control of backup copies, etc.
- Servers and Complex Solutions (from $399.95) - the given tariff plans are created for the big organizations which have sites with very big loading. These tariff plans are necessary to owners of sites for whom separate servers and special possibilities are necessary.

Conclusion

I not have told all about hosting Rochen, but whether has it sense? I can tell still for a long time about this really qualitative hosting, but I suggest to try simply to you. I am assured, you won't regret.

http://www.rochenhost.com/ - Official site Rochen Hosting

P.S. I am sorry for bad English

Best regards, Sergey (I the client of hosting Rochen since June, 2010)

I still have another site with them which i will keep there for a while to see if the service improves.

Thank you for being the best!

Nearly every time I've had a site go down on Rochen it was for scheduled maintenance and was back up in a matter of minutes(They post the maintenance schedules on their server forums) I think one time in three years I had a site go down for twenty minutes, that was not due to maintenance and they got it back up very quickly.

They're support staff is outstanding and I've never had the experience of them being arrogant, as someone posted here. What's best about their support staff is I almost never talk to them, because the hosting is always fast and reliable.

After the PHP upgrade and they became pretty agressive when I asked for support. They claimed I wanted them to remove PHP 5.3 from their server which is pretty stupid. I understand the reason for the upgrade but fact is their upgrade has left the Joomla hosting unfit for purpose but they could not be less interested in working with clients to resolve issues. Their standard answer to this and many other issues is "we do not provide support for 3rd party scripts"

I have a love/hate relationship with them. Some days I want to just drop them because there customer service is the worse. no 24/7 support via phone. As an IT person myself I hate that developer master/god complex and Brad and the others have it in spades.

That said, they provide what they promise, or I wouldn't have been with them for over 5 years. but sometimes I want to scream 'shut up and just help me' I've been around many brits/scots and I get it, but some times. to the moon alice to the moom! A bit a humor there.

This is a good host but as others have mentioned, they could do without the attitude when dealing with customers.

If you have any issue they will imply that it is your fault. I could deal with the higher than average prices but after 3 years the snarky attitude made it easy to take my business elsewhere.