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MailChimp Review

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Rated

Editor Rating
9.1
User Rating
MailChimp Review

Visit MailChimp here.

Newsletter Plan Features

Price: Free to $240 / Month
Free Account: Yes

Technical Features

Online Surveys Yes
Autoresponders Yes

Support Options

Email / Help Desk: Yes
Phone Support: No
Member Forum: Yes
Live Chat: Yes

Company Details

Company Headquarters: Atlanta, GA
First Year in Business: 2001

Deals and Coupons

Use Coupon: www.mailchimp.com

MailChimp Company Info

Started as a web development company in April 2000, The Rocket Science Group became officially MailChimp in 2001. Founded by Den Kurzius and Ben Chestnut, the company is so named because the inventors believed that email marketing can be so easy that it can even be administered by a monkey. With more than 80,000 active users Mailchimp controls and manages email newsletters sent to more than 1 billion subscribers.

Mailchimp is a complete email marketing solution that helps customers in managing their subscriber list; send their email campaigns and newletters and also a robust tracking mechanism that will let them get an idea about ROI of their email campaigns. Mailchimp makes use of an open API making it extremely easy to integrate it will systems like Salesforce and popular web applications like drupal and magento.

MailChimp Plans

Mailchimp can be used for free for up to 6 email campaigns per month to less than 100 subscribers. The monthly plan starts from $10 where you can send unlimited email newsletters to almost 500 subscribers. MailChimp has also launched Pay-As-You-Go plans for customers that are not sure about the number of subscribers and the frequency of their email newsletters. In these plans you have to make a payment only when you make use of the service. You can anytime opt out of the plan and will get a full refund of any unused amount.

MailChimp Features

Following features of MailChimp makes it an excellent email newsletter hosting service:

  • Excellent tracking tool that helps the customer in finding out the effectiveness of their emails campaigns.  Number of users that opened email newsletter, what links they clicked, bounced email ids and also the number of users that actually forwarded your campaigns. You can even compare your statistics with other market players
  • Get a complete ROI report by finding out where in the world your campaign proved to be more successful. Get update on your email marketing campaigns using RSS feeds
  • Easy to manage subscribers list by importing data directly from software like Highrise and Salesforce. Also automatic deletion of bounced email ids and duplicates is performed.
  • Professionally designed, great looking email campaigns can be planned using MailChimp
  • MailChimp provides email support and live chat support to its customers on weekdays from 9am to 5PM.

Because of ease of use, email authentication, beautifully designed and easily customizable templates, MailChimp can be used by firms for effective planning and executing of email marketing campaigns.

Visit http://www.mailchimp.com for more details.


User Reviews

Average user rating from: 4 user(s)

Overall rating: 
 
9.1
Value: Price vs. Features:
 
9.8   (4)
Ease of Use:
 
9.8   (4)
Customer Support:
 
7.8   (4)
Template Quality:
 
9.0   (4)
 
Ratings (the higher the better)
Value: Price vs. Features*
 
Ease of Use*
 
Customer Support*
 
Template Quality*
 
Overview
Pros and Cons
Comments*
 

great product - lousy support

Overall rating: 
 
7.5
Value: Price vs. Features:
 
10.0
Ease of Use:
 
10.0
Customer Support:
 
1.0
Template Quality:
 
9.0
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0 of 0 people found the following review helpful
Reviewed by drew mcmanus
April 20, 2010
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Overview

How long have you used this service: One-to-three months
Describe Yourself: Professional

Pros and Cons

Pros With the latest update, MailChimp offers the best service, features, and extras among all of the premium email marketing providers. It integrates wonderfully with wordpress based websites and their google analytics integration is unmatched.
Cons For as good as the product is, customer support is equally appalling. Support is only offered via ticket-based system. If you're a provider looking to use Mailchimp for clients, you WILL be frustrated with their lack of co-branding, white label, integrated billing, and 100% absence of dedicated account rep support.

It doesn't matter how many accounts you bring in or manage, you have to wait in line with everyone else in their frustrating support-ticket system where messages get lost, there is no minimum response time, and no way to email a rep directly. And when you do get in touch with someone, it is usually an entry level drone who likely doesn't know you from anyone else in the system. Apparently, the company believes the product is so strong that they can treat customers this way; they'll get two more for every one that leaves. But that's a pyramid scheme pipe-dream that will ultimately allow a competitor to take their market share.

I can understand the desire to marginalize costs by eliminating phone support but to say that they offer a partnership program is a joke. If they simply offered a sincere business affiliate or business partnership program with a dedicated support rep, they could be the strongest provider out there.

Review


One item not mentioned above in the rating scheme is billing. They only offer monthly billing and for providers looking to bundle their service, this is a MAJOR drawback. There is also no way to prevent clients from accessing billing and service upgrades so good luck controlling costs.

 

Web 2.0 email service

Overall rating: 
 
9.8
Value: Price vs. Features:
 
9.0
Ease of Use:
 
10.0
Customer Support:
 
10.0
Template Quality:
 
10.0
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0 of 0 people found the following review helpful
Reviewed by Brent Laminack
March 07, 2010
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Overview

How long have you used this service: Three months to one year
Describe Yourself: Expert
Overview: A terrific newcomer to the email campaign landscape.

Pros and Cons

Pros Great-looking templates, beautiful reports, full API, helpful staff, good segmentation.
Cons Can't send timed followups

Review

A very user-oriented company that runs very clean mailing lists. This is one of the newer breed of email campaign houses. They have beautiful templates, a fully-functional API, great support and forums. Their model is the classic sender-push model where the list owner sends out a broadcast email to a list or segment of a list. They have beautiful templates which work cross-mailreader. Their reports are very eye-pleasing as well. The feature they lack that some others like awebber have is the ability to send timed followup emails when a user joins a list.

 

greatest web app i found so far

Overall rating: 
 
9.8
Value: Price vs. Features:
 
10.0
Ease of Use:
 
10.0
Customer Support:
 
10.0
Template Quality:
 
9.0
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1 of 1 people found the following review helpful
Reviewed by Johannes
January 04, 2010
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Pros and Cons

Pros very eassy to use (even my grandfather who doesn't speak english uses it), powerful, cool autoresponder, email to rss feader great for blogs, easy website integration, language support for signup forms, and best: emails are easy to personalize with names, surnames, even customer ID and so on... . very friendly support, in comparison to others fairly cheap rates
Cons applikation does not operate in german language yet, otherwise i really can't find anything negative

Review

i love the chimp

 

I love to monkey around with this service!

Overall rating: 
 
9.3
Value: Price vs. Features:
 
10.0
Ease of Use:
 
9.0
Customer Support:
 
10.0
Template Quality:
 
8.0
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1 of 1 people found the following review helpful
Reviewed by Mike Creuzer
December 30, 2009
Comments (0)
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Pros and Cons

Pros Easy to use service where you keep control of your mailing lists. With the API, you can easily push and pull list updates.
I've always had great response from their support team.
They are constantly tweaking on their service to improve it.
Cons Every test email seems to come from a different mail server, so I am constantly adding the server to my outlook so I don't need to fiddle with it to see my test email.

Review

The reporting that Mailchimp provides is bar none! They feed into Google Analytics so we can easily pull segmentation reports and see how well our email campaigns are working for us.

They allow multiple ways for you to grow your list, from widgets you can put on your website to an API where Joomla can automatically subscribe new website members to your mailing list - there's a plugin for that.

Give them a try, use their free account to get a feel for all the features you get, and you will see it's easily worth the money when you have them handle your full list!

 
 

Learn more about MailChimp here.

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