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Site5 Review

9.0
Editor Rating
8.5
User Rating
Site5 Review

Visit Site5 here.

Hosting Plan Features

Disk Space: Unlimited
Data Transfer: Unlimited
Refund Policy: 60 Day
Domains Hosted: 1
Domain Registration: 2 Free
Price: $4.95
Control Panel: cPanel
Edit DNS Zone File: Yes

Joomla Features

Joomla Auto Install: Yes
Fantastico: Yes
Ion Cube Support: Yes

MySQL Features

MySQL Databases: Unlimited
phpMyAdmin: Yes

Support Options

Email / Help Desk: Yes
Phone Support: Yes
Member Forum: Yes

Company Details

Company Headquarters: San Ramon, California
First Year in Business: 1999

Deals and Coupons

Coupons: SAVE20 -- $20 off
Use Coupon: www.site5.com

About Site5

Site5 is a highly acclaimed web host based in San Ramon, California. The company was founded in 1999 by Matt Lightner and Rod Armstrong, and has been serving webmasters for almost a decade. Site5’s philosophy is “web hosting should be easy, fun, accessible, reliable and generally not painful to use.” With over 200 dedicated servers and nearly 200,000 domains hosted, Site5 knows how to bring their vision to life.

Site5 Plans and Features

On their shared hosting plan, Site5 provides you with a massive 750 GB of webspace, and an even juicier 7.5 TB of monthly bandwidth. While customers are usually billed $7.95/mo for the hosting plan, you can now avail a special sale price of only $5/mo (for a limited time). Not only that; as a Site5 customer, you also enjoy hosting of unlimited websites, unlimited email accounts and unlimited MySQL databases at no extra charge. Your website will be hosted on a server along with very few others, thanks to which Site5 guarantees a 99.5% uptime. Plus, all this is backed by their 60-day unconditional money-back guarantee.

Site5's Hosting Environment

The user control panel at Site5 is a user-friendly custom engineered version of cPanel, named SiteAdmin. From in here, you can manage all aspects of your account including you website’s files (through the inbuilt File Manager), databases, emails etc. You are allowed to have unlimited MySQL databases which come with a pre-configured version of phpMyAdmin for easy administration. Another very helpful feature is the ‘DNS Zone File Editor’ which allows for modification of DNS information. The AwStats module found in SiteAdmin will enable you to track your website statistics on a daily basis. While this isn’t the absolute best of analytical software, it does a good job of presenting accurate stats. For more advanced solutions, please consider Google Analytics.

Joomla Specific Features

If a Content Management System (CMS) is vital your website, you will find Fantastico within your SiteAdmin from whence CMS solutions, including Joomla, can be installed with ease.

Tech Support

Site5 has a reputation for being one of the most responsive and customer-oriented companies in the hosting industry. If you should ever need to contact technical support, you can do so by opening a ticket on their support page. What’s special about this is that Site5 has salaried and dedicated support staff and their average response time is 15 minutes, which is nothing short of amazing. Furthermore, support forums for members can be found at forums.site5.com where almost 2000 active members participate. Toll-free telephone support and live online chat are also available for sales queries.

Conclusion

With all of Site5’s features and offerings in mind, it should really be noted that they provide excellent value for money like very few other hosts do. Thanks to their dedication and support, refund and bounce rates are at minimum, meaning you’ll probably never switch hosts if you only try Site5 out.

Visit http://www.site5.com for more details.


Editor Review

Site5: 9.0 out of 10
Excellent Web Host!

Overall rating: 
 
9.0
Site Speed & Uptime:
 
9.0
Control Panel Features:
 
10.0
Customer Support:
 
8.0
Price:
 
9.0
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13 of 16 people found this review helpful
Reviewed by Joomla Hosting Reviews
Reviewed on January 08, 2007
 

Review

I have used Site5 for several years now and they have always done an excellent job.

I host well over 2 dozen different Joomla sites with various hosting companies. Site5 runs the most of any web host. I have moved some of my sites to other host to try out the service and often times find myself moving the site back to Site5.

They really excel when it comes to multi site hosting. I think they are calling in turbo charged these days. For a few more dollars a month you can give each one of your sites its own hosting control panel. If you do host multiple sites this makes managing them much easier.

The dashboard is very easy to navigate and complete tasks. They have a highly customized cpanel configuration. The great thing about this is they have a single signon for all services. This also is a huge plus to me. Some other hosts have separate accounts for billing, tech support, hosting, etc. Not Site5. It is very easy to access all systems.

High marks all around I have been very pleased with site5 and we think you will to!

******** EDITOR UPDATE ********
September 1, 2008

Not sure what has been going on at site 5 but there Customer support is not as quick as it once was. I still host over 25 sites with them but the support and service is not what it once was. If you go with Site5 I think you will still be happy with them.

It is just that I personally have had a few delayed responses with helpdesk tickets. They ultimately did get them resolved but took longer than it used to. When you read some of the user review you will notice that other have seen the same situations.

They are still a good host, have a great control panel and do a good job, just not as good as they used to.

******** EDITOR UPDATE ********
In November of 2008 Site5 changed ownership and the customer support and level of service has greatly increased.

The new owners hired 7 new employees and the average response time is around 15 minutes for 80% of the issues.

Joomla Hosting Reviews has seen a notable increase in the level of support. We have helped many of our clients get set up with Site5 and our clients have noticed better help.
 
 

Visit http://www.site5.com for more details.


User Reviews

Average user rating from: 7 user(s)

Overall rating: 
 
8.5
Site Speed & Uptime:
 
7.3   (7)
Control Panel Features:
 
9.6   (7)
Customer Support:
 
7.7   (7)
Price:
 
9.3   (7)
 
Ratings (the higher the better)
Site Speed & Uptime*
 
Control Panel Features*
 
Customer Support*
 
Price*
 
Overview
Pros and Cons
Comments*
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Excellent

Overall rating: 
 
9.8
Site Speed & Uptime:
 
9.0
Control Panel Features:
 
10.0
Customer Support:
 
10.0
Price:
 
10.0
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2 of 2 people found the following review helpful
Reviewed by Panos
January 19, 2010
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Review

An excellent company with a few (average about 20 minutes in total every month) downtimes

 

Site5 solve most common support questions on 5 min

Overall rating: 
 
9.8
Site Speed & Uptime:
 
9.0
Control Panel Features:
 
10.0
Customer Support:
 
10.0
Price:
 
10.0
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1 of 1 people found the following review helpful
Reviewed by Fernando Soares
December 19, 2009
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Review

In fact the service is the best!

Site5 has solved most of my support questions on 5 minutes, since I started it.
Note that I´m not a common user but a reseller and have hard technical questions to ask to Site5.
I think isn´t necessary to talk nothing more... at least until today is THE BEST!

Thanks Site5!

Fernando Soares
www.fernandosoares.com.br
twitter.com/fernando_soares

 

Site5 Has Let Me Down Again

Overall rating: 
 
5.0
Site Speed & Uptime:
 
1.0
Control Panel Features:
 
8.0
Customer Support:
 
3.0
Price:
 
8.0
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1 of 3 people found the following review helpful
Reviewed by Jaime Bellmyer
August 07, 2008
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Review

Site5 has terrible customer support. There is no phone support - note in this article, the "phone support" they mention is strictly for sales. Despite their claim of 24 hour support, their ticket system sees no activity outside of business hours, even when you have an urgent (site is down) issue.

Ruby on Rails hosting is especially troublesome. They don't use stable versions of Ruby or Rails:
- ruby: 1.8.5 (odd numbers are not production releases)
- rails: 1.2.5 (again, odd numbers are not production ready)

All my rails sites have been down for possibly 3 weeks (the last time I checked them), and Site5 has known for 24 hours without helping.

All of my rails apps (across several different accounts/domains) stopped working, without being modified in any way. This is clearly a server issue. I've provided very detailed info, only to receive these two one-liner "go away" responses:

"Please provide us with some examples of site not working and we'll look into the issue."

and

"Rails 1.2.5 is installed on this server. If you want another version you will need install this yourself into your own account."

Two responses in 24 hours, and each time I've replied immediately, with another several-hour wait. My response times:

Initial response: 10 hours
Next reply: 4 hours
Next reply: 3 hours and counting

Mind you, the two responses I've received have been brush-offs.

The two features I rated well, their control panel and price, you can get anywhere.

 

Not impressed lately

Overall rating: 
 
6.8
Site Speed & Uptime:
 
4.0
Control Panel Features:
 
9.0
Customer Support:
 
5.0
Price:
 
9.0
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1 of 1 people found the following review helpful
Reviewed by Kathy
May 25, 2008
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Review

I have two different accounts with Site5. A multi site plan which I have not had issue with and a single shared plan. Both accounts are on different servers. This review is only for the single shared hosting plan.

My first 6 months of hosting were without incident, but the last 6 have been horrible. Site keeps going down, keep getting database errors. The response I recieved back from their support was, keep an eye on it and see if it keeps happening. What the? The last 3 weeks my site has been doing all sorts of strange things including messed up text and showing tripple the bandwidth which is an error. Support taking anywhere from 9 hours to 2 days to respond. They are a victim of overselling and it is catching up with them in their service which USED to be first class.

 

Great host / great customer service / ssh access

Overall rating: 
 
9.5
Site Speed & Uptime:
 
10.0
Control Panel Features:
 
10.0
Customer Support:
 
9.0
Price:
 
9.0
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1 of 1 people found the following review helpful
Reviewed by Max Hyatt
January 29, 2008
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Review

I have nothing but praise for site5.com hosting. I've been w/ them for the last 2.5 years, and haven't had a single problem. Support is amazingly fast, even at 3:00 am EST. I like the separate control panels allotted to each site I put up, which makes management extremely easy. Having SSH access was important, and they offer it to you.

I would definitely recommend this to others!

 

Great Hosting company

Overall rating: 
 
9.3
Site Speed & Uptime:
 
9.0
Control Panel Features:
 
10.0
Customer Support:
 
9.0
Price:
 
9.0
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2 of 2 people found the following review helpful
Reviewed by Don
November 14, 2007
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Review

I have really enjoyed site 5. The provide a good product and it is easy to set up a Joomla site.

 

Great Service

Overall rating: 
 
9.3
Site Speed & Uptime:
 
9.0
Control Panel Features:
 
10.0
Customer Support:
 
8.0
Price:
 
10.0
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1 of 1 people found the following review helpful
Reviewed by JackieK
September 12, 2007
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Review

I really like hosting with these guys. They have great deals and joomla runs real well on their servers. The price is right to. All of my sites have great uptimes.
One time when talking with tech support on the phone, I asked the guy how they were able to keep prices so low and he said that it was because they own all of their own servers. I thought that was good to know.

On occasion I have gotten a site on a bad server but I have been able to work with customer support to get the site moved to another one. I have over 20 sites with them so you are going to get a few slower machines.

 
 

Learn more about Site5 here.

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