Best Joomla Host

CloudAccess Review

$9.95

CloudAccess.net

Expert Rating: 9.4 User Rating: 9.1

Review by Steven Johnson
Written: February 18, 2011
Updated: June 16, 2016
 
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ProsCloudAccess is a perfect host for Joomla. Servers are fast and reliable. Joomla support knowledge is unbelievable. Prices are competitive for the quality service they provide.

ConsHave hosting requirements other than Joomla, CloudAccess may not be the best choice.

Bottom LineCloud Access keeps up with the technical updates allowing you to focus on making the site better. They are true Joomla experts, with fast and reliable servers. You will not be disappointed.

GO

Editor review

(Updated: June 18, 2012)
Overall rating 
 
9.4
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
8.0
Customer Support 
 
9.5
Price 
 
10.0

A Joomla-focused company that does it right

***Update May 2012***
After several months of using Cloud Access we wanted to follow up and let everyone know we are still happy with our service. The speed is second to none for a shared server, control panel is easy to use and navigate, and tech support is stellar. They are timely and helpful.

A recent example came about when we were trying to get an extension to start working. We submitted a ticket around 9pm EST. With in 30 Minutes we had a response from a technician who had already gone through our site and looked at the problem. When they emailed us back that had a solution for us to try. It worked and even though they are not technically supposed to be responsible with 3rd party extensions they were still able to help me with it.

Their knowledgebase is helpful too. We had to set up a new email for the domain. They use Google Apps and so do we. The tutorial was straight forward and it just worked with no interruptions. This is impressive. Phone support would still be helpful when you have a complex issue that is hard to describe over email. Otherwise we have had nothing but good things come from this company

***Initial Review January 2012***
Sign up and Setup:
We found it easy to register for Cloud Access. The sign up process does not take long but could be shorter.

After this is complete, you are taken to the dashboard. Here you can manage account information and buy products. It is clean, intuitive and makes working with Joomla very simple.

Joomla install
To start a Joomla site click, “Launch Joomla! Application”. This takes you to the area where you can demo a Joomla site before signing up with Cloud Access. We chose to use "install an instance of Joomla 1.7".

We clicked “Order Now” to start the demo. In the next screen it asks how we wanted to set up the domain. We chose to use the free Cloud Access domain to start with. Once order is complete you can start using Joomla.

To get there type in the name of the domain you installed Joomla to and you will see the site is already installed and ready to go. Login by using “/administrator” after the domain. You can find your login information in a message sent to you account and email after install.

Using Joomla
We thought getting Joomla up and running was simple and easy. After it was set up and we were logged in, it was just like any other Joomla administrator backend.

What makes Cloud Access different is they have a custom control panel pre-built into Joomla. It comes with several different options that are worth mentioning.

Resources:
In this section you can see plan related statistics like monthly bandwidth, disk space usage, and email usage. There is a tab that expands the bandwidth into a daily view to make it a little more detailed.

Backup:
This section utilizes a component called Akeeba Backup. It is the industry leader in Joomla backup. Cloud Access Incorporated this into their control panel, so no need to install it separately.

PHPMyAdmin:
One of the more unusual tabs to see inside of Joomla is PHPMyAdmin. This holds your Joomla databases accessible directly from the Joomla backend. This is very unique and not a standard practice.

Clear All:
This is a one tab tool that’s sole purpose is to delete everything. It works great for deleting sample data that is installed with Joomla.

These control panel options are pretty cool. Cloud Access run most of the Joomla extensions that we run on our sites, but we think they could include more. Having builtin backup is great and being able to access the database right from Joomla does save a lot of time. Other tools included in the Cloud Access control panel are Domain DNS, Domain Aliases, and Cron Jobs.

We like the built-in Joomla control panel, but think it is limited to the more advanced users. Using a service like Cloud Access is great assuming that you would rather have them be in control of the technical side instead of you.

Using Templates
On the front end of Cloud Access head over to the Templates section. If you purchase a Cloud Access hosting plan all of the templates are free and they will install them for you.

Another aspect of using Cloud Access that we like is that they will install any 3rd party templates for you for free too. In order to use this service, purchase one of the plans and then search the internet for any template you want to use. Email them and they will install it for you.

Speed
Cloud Access is really fast. Publishing a page in Joomla takes less then a second. We found it to be seamless, without any interruptions or issues. Cloud Access keeps things fast by having top notch server environments.

We think their speed is great, but we did wonder why they did not include a caching plugin as part of their Joomla bundle. This is something we will be installing to any of our Joomla sites. Caching speeds up webpage delivery by a lot. Also, we think a builtin plugin that allows easy access to a CDN would be an improvement.

After following the server response times for a few days using Pingdom, we found that Cloud Access' Servers are very fast. They delivered our test page below 800ms. That is great speed for shared hosting.

Support
We got help from support almost instantly. Even with only a demo site running, tech support gave us a quick response. We asked them if there was any way to not install Sample Data when Joomla was installed. They replied that their Joomla Configuration included Sample Data. We thought they could have mentioned their “Clear All” that will delete all menu items, modules, articles and categories. This gets rid of the Sample Data after install.

Conclusion
Cloud Access handles everything Joomla related to their web service. You don't have to install anything and you can pick from a bunch of pre-built templates. They have a great control panel, their speed is incredible and a great Joomla tech support staff. They could have phone support for even better support, but we have been doing just fine with what they have given us to work with. We highly recommend running your Joomla site with Cloud Access.

Pros and Cons

Pros
Simple Joomla install
Fully supported Joomla integration
Free templates
Easy backup
Quick support
Cons
No phone support
Could include more plug ins with pre-configured installation
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User reviews

18 reviews

 
(14)
 
(2)
 
(1)
 
(1)
1-3 stars
 
(0)
Overall rating 
 
9.1
 
9.3  (17)
 
9.0  (18)
 
9.0  (18)
 
9.1  (18)
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Ratings (the higher the better)
Site Speed & Uptime
How fast and how much time are there servers up?
Control Panel Features
Is the control panel easy to navigate? How useful are the features provided?
Customer Support
How responsive and quick is Customer Support?
Price
In regards to the money spent each month how well is your money spent?
Overview
Pros and Cons
Comments
Overall rating 
 
9.6
Site Speed & Uptime 
 
9.5
Control Panel Features 
 
10.0
Customer Support 
 
10.0
Price 
 
9.0

By far one of the best hosting companies

With full conviction I can recommend Cloudacces to you as beeing a top notch service provider.

Pros and Cons

Pros
Cloudaccess is offering a very stable hosting platform and their support is amazing.
In terms of price/performance/quaulity they are the best. I am not a Techie, so once in a while I need support on hosting issues, mail issues and Joomla issues. They are alway willing to help and there has been no occassion the could not help me.
Cons
No Cons, but maybe they must allow for more then one database.
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Overall rating 
 
9.1
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
8.5
Customer Support 
 
10.0
Price 
 
8.0

Excellent Support

I have been with them for over four years now. Get offers all the time for cheaper hosting services. As long as they keep offering great support and service, I won't ever consider switching providers. I recommend them to every client if we don't host for them.

Pros and Cons

Pros
I consider them to have the bed customer service and support. I submit a ticket and have never waited more than a few hours to get an answer. I have been with other services previously and have had to wait days for a response. When I have a problem, especially with a clients service, I need answers ASAP, not 72 hours later. Cloudaccess.net gets me my answers when I need them.
Cons
They are more expensive then most of the services out there. The difference for me is support. When 10 services are offering the same thing, but one has top notch customer service and support, that's my guy. I'll pay more any day when I dont have additional headaches from my hosting provider.
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Overall rating 
 
10.0
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
10.0
Customer Support 
 
10.0
Price 
 
10.0

Highly Recommended!

I'm an entrepreneur needing Joomla to run my publishing websites. Nice not to have to worry about Joomla issues and hosting problems.

Pros and Cons

Pros
I can not be thankful enough for the support I received from CloudAccess.net in the past years. As a lone entrepreneur, they have bailed me out of trouble a few times when my knowledge and that of hosting and Joomla forums could not do it. It's been like having an IT dep't at my disposal when it came to fix my website issues.

For the price they charge and the performance they give, could one ask for more?
Cons
Up to about a month ago, there were no file manager in the Control panel, this has been rectified.
They were producing great extension webinars, seem to have stop lately, would be great to see more on new components and plugins.
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Overall rating 
 
10.0
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
10.0
Customer Support 
 
10.0
Price 
 
10.0

Super Service

Excellent service. Haven't had a more cooperative vendor

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Overall rating 
 
9.9
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
9.5
Customer Support 
 
10.0
Price 
 
10.0

Real helpful host.

Really great team to work with -

Pros and Cons

Pros
Quick Set up
Great support desk - that is not trying to upsell - but reads your issue and gets the right person on it
Price
Cons
Really have not had one in a year
Was this review helpful to you? 
Overall rating 
 
10.0
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
10.0
Customer Support 
 
10.0
Price 
 
10.0

+1 to Cloudaccess

Perfect Hosting service for Joomla webmasters!

Pros and Cons

Pros
Joomla driven hosting!
Server response - fast
Loading time - fast
Support - Fanatical
Price - Cheap
overall quality : 10/10
Cons
no cons :)
Was this review helpful to you? 
Overall rating 
 
10.0
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
10.0
Customer Support 
 
10.0
Price 
 
10.0

It's all about Support when it breaks...

Service is the Key... I believe it was worth it and it continues to payoff here...

Pros and Cons

Pros
- Fast and Simple to Setup
- Always Up to Date as Joomla evolves
- Fast and Consistent Service even if it is not their fault
- Good for Newbies on a Business Site
- They Focus on Joomla and are Joomla Experts
- Best for Do It Yourself Business Owners
- Support is worth the Price if you are Learning and not a Programmer
Cons
- Just Playing around with Joomla ? Not the best option
- Price is Higher
Was this review helpful to you? 
Overall rating 
 
8.0
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
7.0
Customer Support 
 
5.0
Price 
 
10.0

Uneven support

I am an IT consultant and Joomla beginner based in Sweden. About CloudAccess:
Technical support: my simple beginner's questions have been answered very quickly, indeed. However, at least once I have received a meaningless response. (However, this was answered correctly by another support person after my "please, read again" mail.)
Administrative support: the transfer of my client's domain from a Swedish web hotel to CloudAccess and at the same time buying a support plan for it, was a horror. After a number of "yelling" e-mails (which I hate to send) and something like 2 weeks, they finally made it.
When the present 12 month support plan comes to an end, I might move this site to another web hotel. In the future I hope to sell new Joomla based sites to new clients, and have no wish to repeat this episode.
PS Sadly, the NSA snooping also adds to my desire to move to a more protected web hotel: my client has no secret information, but you know the irritating feeling of sitting with a newspaper when someone is reading over your shoulder!

Pros and Cons

Pros
Generous terms (free demo sites and attractive pricing)
Technical support: very quick.
Cons
Administrative support: feeble
Technical support: not first class
Was this review helpful to you? 
Overall rating 
 
10.0
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
10.0
Customer Support 
 
10.0
Price 
 
10.0

Truly Insane Support!!

I have transferred all hosting needs to Cloud Access. I am valued in my company all because of their behind the scene support:))

Pros and Cons

Pros
Always there for me. Very patient with a novice like me. Never say they wont do it. Sometimes send me tutorials to watch, but most of the time do things for myself and explain with screen shots.
Cons
A little pricey. But I know its worth it. Professional services are expensive.
Was this review helpful to you? 
Overall rating 
 
10.0
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
10.0
Customer Support 
 
10.0
Price 
 
10.0

Cloud Access Great

Cloud access great features are easy to use i have no idea about hosting or to upload a website file using FTP i search from the other online resources but i always failed to follow their horrible long instruction. But thanks to this site along with the guys they are patiently assist me, and i can rely with their support at any time. More power to Cloud Access you made such a great help especially for a freelancer like us to show our project online to our client.

Pros and Cons

Pros
Simple Joomla FTP upload
Was this review helpful to you? 
Overall rating 
 
10.0
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
10.0
Customer Support 
 
10.0
Price 
 
10.0

Johnathan is the man

The gentleman that has been helping me with customer service has been significantly helpful. He gave me his direct line and I "never" had to wait to be helped. I am a beginner to the wonderful world of joomla and the people of joomla make it worth every cent. I came across joomla from a friend of mine that works with marketing for a major retail store and he uses joomla quite often and has had major success because of its ease of use and wonderful customer service. This stuff is a "hit"!!... Highly recommended. You can train a monkey to use Joomla. Neat, Simple, Easy and very cheap.

Pros and Cons

Pros
Was this review helpful to you? 
Overall rating 
 
10.0
Site Speed & Uptime 
 
N/A
Control Panel Features 
 
10.0
Customer Support 
 
10.0
Price 
 
10.0

Excellent "insane" support

After reviewing comments about CloudAccess hosting, I decided to migrate an important site from other hosting company and give it a try. The first experience is the best so far. I am hopping this is THE hosting company I was looking for.

Pros and Cons

Pros
Amazing support during migration of a client´s high profile WebSite from other hosting provider. They stayed with me during the whole process and were informing me about everything that was happening. It was like working with a colleage at office, but only thousand of miles away. Simply ultimate "insane" support.
Cons
None so far.
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Overall rating 
 
8.5
Site Speed & Uptime 
 
9.0
Control Panel Features 
 
7.5
Customer Support 
 
10.0
Price 
 
7.5

Good Support

I am writing this review to compliment Cloud Access support desk Joomla! assistance. Very helpful and quick and easy.

Pros and Cons

Pros
Quick and friendly support. Especially Larisa who was very helpful making subtle changes.
Cons
None that i am aware of. Possibly more complex sites which require specific configuration or platform changes.
Was this review helpful to you? 
Overall rating 
 
10.0
Site Speed & Uptime 
 
10.0
Control Panel Features 
 
10.0
Customer Support 
 
10.0
Price 
 
10.0

Outstanding Service

I highly recommend Cloudaccess. Give their 30 day trial a try. This is how much I like these guys - if you want, feel free to email me and I'll share my experience with you... jeff dot hunter at accessamericagroup dot com... nuff said...

Pros and Cons

Pros
In two words - Customer service. This is one of the few hosting companies that lives up to the true meaning of Customer Service. I can't say enough how important CloudAccess is to my ability as a marketing company to be able to serve my customers. CloudAccess makes themselves available via phone, chat, email and trouble tickets - and their response times are lightning fast. Beyond customer service, CloudAccess has created a bullet proof cost effective Joomla hosting environment which earns them top marks from this agency. I especially like the fact that they have Chat on the site and have someone one it at all hours! I just checked, its almost 12 midnight and I'm chatting with Irfan, one of their top admins. They man Chat 24x7, even on weekends! So if you need support, its a chat away...love that...
Cons
The amazing thing about CloudAccess is that they are constantly improving the way they do business and how they work with their customers. I've been with the company since their 1st year in business. Yes, in the early days they had challenges as you can imagine given they were and continue to be early adopters of cloud based technology. Outages and performance issues did show up, but in the past several years and expecially since they went to their own hardware and connection points to the internet, there are very few Cons. In short, we're a happy customer and continue to implement all our websites on CloudAccess!
Was this review helpful to you? 
Overall rating 
 
3.9
Site Speed & Uptime 
 
0.5
Control Panel Features 
 
5.0
Customer Support 
 
5.0
Price 
 
5.0

Lost Information

Spent about 4 Hours of joomla development yesterday. Logged on today and the site was down for 5 hours. Customer support was able to restore it but lost all files that were edited yesterday. Would not recommend.

Pros and Cons

Pros
Integrates with Joomla well
Cons
Randomly site goes down and loses all your files.
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Hosting Plan Features

Disk Space:
20 GB
Data Transfer:
2TB
Refund Policy:
45 Day
Domains in Plan:
1
Price:
$9.95
Control Panel:
Custom
Datacenter Locations:

Joomla Features

1 Click Installers:
Yes
Ion Cube Support:
Yes

MySQL Features

MySQL Databases:
1
phpMyAdmin:
Yes

Support Options

Email / Help Desk:
Yes
Phone Support:
Yes
Member Forum:
Yes
Live Chat:
Yes
Blog Support
Yes
Knowledge Base
Yes
FAQs
Yes
Tutorials
Yes
Video Tutorials
Yes

Company Details

Company Headquarters:
Traverse City, Michigan
First Year in Business:
2006
Number of Employees:
20+
Customers:
Over 50,000

Notable Features:

  • Joomla as a service (very easy to use)
  • They host demo.joomla.org site
  • Over 15,000 New Joomla sites set up per month
  • Incredible speeds
  • Joomla specialist support

Company Highlights:

CloudAccess.net is a very unique Joomla Hosting Company. They offer Joomla as a service. This means they have joomla installed and setup and waiting for you to make it your own.

View All CloudAccess.net Prices & Plans

CloudAccess Company Info

CloudAccess.net is a unique "Joomla! as a service" website hosting company. They use open source technology combined with web hosting and excellent technical support to make your Joomla site much easier to use.

Because of their expertise in Joomla, they are considered to be one of the best joomla services out there.

CloudAccess Facts:

  • Founded in 2008 by 6 members who are still involved
  • Located in Traverse City, Michigan
  • 30,000 visitors each month from around the world
  • Own and operated their own datacenter
  • Develop and own intellectual property for cloud hosting with Joomla!
  • Have lots of free templates and tools available

CloudAccess Plans and Features:

  • Cloud Access Standard - $19.95/Month - Joomla! Instance with Auto updates, phone support, 20GB Disk Space, 2TB bandwidth transfer limit.
  • Cloud Access Business - $49.95/Month - Joomla! Instance with Auto updates, phone support, 50GB Disk Space, 15TB bandwidth transfer limit.
  • Cloud Access Pro - $99.95/Month - Joomla! Instance with Auto updates, phone support, 100GB Disk Space, 50TB bandwidth transfer limit.

All Accounts Have: No Setup Fees, Professional Support, Managed Backups, Free Email, Free Joomla Templates, FTP/SFTP Access, and more...

All plans backed by CloudAcces’s 45-day money-back guarantee.

CloudAccess Tech Support:

One of CloudAccess main features is their professional Joomla! tech support specialists. They founded the company based on Joomla!’s infrastructure

and open source design, even pioneering some custom tools for Joomla!.

  • Email/Online Ticket Support: Yes
  • Live Chat: No
  • Blog: No
  • Knowledgebase: Yes
  • FAQs: Yes
  • Tutorials: Yes
  • Phone Support: Yes

Why to Use CloudAccess:

They are perfect for low maintenance web hosting. CloudAccess provides a great service to make owning a professional-grade website easy. They specialize in getting you started with Joomla! so you are in control of all your data but have great assistance there if you need it.

Photos

CloudAccess.net
CloudAccess Cloud Control Panel
CloudAccess Homepage
CloudAccess Account Manager
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2013 best joomla as a service 249

2016 best joomla as a service 400

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