Livedrive Backup Review

User Rating: 3.3

Review by Steven Johnson
Written: January 31, 2011
Updated: December 12, 2012
 
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ProsLivedrive has a clean interface and some helpful tools like NAS backup

ConsBasic plan limits you from file syncing, sharing and cloud storage

Bottom LineLivedrive will over charge when it comes to basic backup. However, their Briefcase plan gives you 2TB's of sync'able storage which could be useful at $15.95/Month.

GO
Learn More at Livedrive

User reviews

2 reviews

Overall rating 
 
3.3
Price and Value 
 
4.0  (2)
Features 
 
5.0  (2)
Backup Process 
 
2.0  (2)
Restore Process 
 
2.0  (2)
Ratings (the higher the better)
Price and Value
How good of a value is the Backup service
Features
How good & how many features are there?
Backup Process
How easy it back up your data?
Restore Process
How easy is it to restore your data?
Reviewer Overview
Pros and Cons
Comments
Overall rating 
 
3.3
Price and Value 
 
4.0
Features 
 
6.0
Backup Process 
 
2.0
Restore Process 
 
1.0

Livedrive Support Does Not Work

Absolutely the worst support I've ever had from a company. Avoid them.

Pros and Cons

Pros
Great value for unlimited back up
Cons
The backup didn't work! Almost a third of the files we backed up were corrupted, resulting in a huge loss of data. I have been trying in vain to get some help from Livedrive support via their email system, Twitter and even by calling them, and 27 days since we first contacted them, they are still ignoring us.
Was this review helpful to you? 
Overall rating 
 
3.3
Price and Value 
 
4.0
Features 
 
4.0
Backup Process 
 
2.0
Restore Process 
 
3.0

Look elsewhere

Overall cost and unlimited data backup seems great but the support (or lack thereof) makes this not a very good value. I would spend a little more and get a product that is updated frequently and provides good support.

Pros and Cons

Pros
Cost is reasonable
Data backup is unlimited
App available for iPhone and Smart phones
Cons
Tech support tickets are not resolved
Reaching tech support can only be done via email (no phone or live chat)
Emails will not be returned on support issues
Was this review helpful to you? 

Backup Company Info:

Established
2008
Supported Platforms
  • Windows
  • Mac Apple

Personal Backup Plan

Price
$6.95/Month ($66.53/Year)
Free Trial
Yes
Free Account
No
Storage Space
Unlimited
Backup Multiple Computers
Yes
Email Support
Yes
Phone Support
No
Live Chat Support
No

Support Options

Email / Help Desk:
Yes
Phone Support:
No
Member Forum:
No
Live Chat:
No

Company Details

Company Headquarters:
London, UK
First Year in Business:
2008

Notable Features:

  • Based out of the UK
  • Mac and Windows support
  • Mobile App
  • SSL encryption on geo-redundant storage
  • Lots of sharing features

Company Highlights:

Livedrive has simple online backup plans for single and multiple computer users. They offers the basic online backup features which streamlines the process for those looking for an easy backup.

View All Livedrive Prices & Plans

Livedrive Company Info:

Livedrive is a well polished company with a great product and great service. They have design ideas that make backup easy and convenient. If you were ever worried about ease of use this company can help you.

Livedrive makes getting to your files very easy. They have several options that make life easier for the average user. Transfer your files between computers and use their briefcase to edit and share your files.

Livedrive Facts:

  • Located in London, UK
  • Current CEO Andrew Michael founded Livedrive in 2008
  • Over 500,000 Livedrive users
  • Holders of several online backup awards

Livedrive Features & Plans:

Designed for the average user, these plans supply you with everything you will need and more to stay happily backed up.

  • Backup - $6.95/month - $66.53/yr - Unlimited backup space
  • Backup Briefcase - $16.95/month - $170.53 - Unlimited backup space, Local drive on computer to drag and drop files. Edit files and sync easily with backup.

Livedrive Technical Features:

Extremely easy to setup, Easy to restore, Unlimited space, Military grade encryption, 30 versions of file history, Easy sharing and syncing, Full FTP support, Access from anywhere and much more...

Livedrive Support:

  • Phone Support: No
  • Email Support: Yes
  • Ticket System: No
  • Live Support Chat: No
  • Support Forums: No
  • FAQ & Knowledge base: Yes
  • Video Tutorials: No
  • Company Blog: Yes

Photos

Livedrive Backup Review
View All Livedrive Prices & Plans

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