IBackup Review

Expert Rating: 8.5 User Rating: 7.0

Review by Steven Johnson
Written: September 13, 2007
Updated: December 12, 2012
 
Write Review

ProsIBackup has been around a long time and a great set of online backup options

ConsTheir software is outdated and cluttered

Bottom LineIBackup is stable and secure with great backup options. They could use a software facelift, but other than that you get a good product.

GO

Editor review

(Updated: June 11, 2012)
Overall rating 
 
8.5
Price and Value 
 
7.5
Features 
 
9.5
Backup Process 
 
8.5
Restore Process 
 
8.5

Great Service - Even Better for Businesses

**** Update May 2012 ****
Since our initial review, online storage has grown significanly as an industry. We have found a lot of competetive products of IBackup in terms of price, but few that compare with the technical feature offerings they have. I you are a business that needs to backup servers, We still recommend IBackup.

**** Initial Review ****

We really like iBackup for business class level of service. We did a few restore tests and found they were much faster than many of the less expensive options. We know from experience if you lose data it is crucial that the restore process is as fast as possible.

Install and Set Up:
The service sign up was straight forward and easy to get through. If you are backing up multiple computers you will want to be sure to check the "Multiple PC" option. After that we downloaded and installed the back up client on each of the computers that needed to be backed up.

We set the schedule, the email notifications and let it start backing up the computers. It took a few days to make it through the original 20GB upload, now each computer only takes 15 to 30 minutes to back up each night.

Many of the other companies to save on space will delete files when they are deleted from your computer, while this saves them space it means you could loose one of your valuable files. IBackup always keeps files even after they are deleted.

iBackup is not the cheapest service but well worth the few extra dollars per month.

Pros and Cons

Pros
Excellent Customer Service
Lots of Options
Fast restore times
Backup software easy to use
Server backup options
Cons
Design could be improved
Was this review helpful to you? 
Learn More at iBackup

User reviews

3 reviews

Overall rating 
 
7.0
Price and Value 
 
6.8  (3)
Features 
 
7.0  (3)
Backup Process 
 
7.0  (3)
Restore Process 
 
7.0  (3)
Ratings (the higher the better)
Price and Value
How good of a value is the Backup service
Features
How good & how many features are there?
Backup Process
How easy it back up your data?
Restore Process
How easy is it to restore your data?
Reviewer Overview
Pros and Cons
Comments
Overall rating 
 
2.9
Price and Value 
 
0.5
Features 
 
3.0
Backup Process 
 
4.0
Restore Process 
 
4.0

Bad option

Don’t ever use Ibackup, besides supper slow software that will use tons of resources, small tech support group, they will get you this way:

You sign up for a contract let’s say of 100 G. for 10.00 Dollars; The next plan is 20.00 dollars for 250 Gigs. So you are not there at the time.

After 3 months your business grows, and you need now to backup 150 G.

You get an email your out of quota, I mean don’t panic, you know you will have to upgrade your plan to the next level of $20.00

No problem correct?

Wrong!

You will be charged insanely instead of going to a new contract.

Sorry Ibackup two thumbs down.

Was this review helpful to you? 
Overall rating 
 
8.0
Price and Value 
 
10.0
Features 
 
8.0
Backup Process 
 
7.0
Restore Process 
 
7.0

GOOD SERVICE Until U have An Issue.

I have been with Ibackup for almost 3 years and I can say I never had and issue other than slow uploads and download speeds. When I finally have a problem they wont fix it, I asked to placed on a different server they did not want to do that, I asked to create me a new account they didn't want to do that but what they did want me to do is wait so far 7 days while the held my files hostage. Good severs bad support.

Pros and Cons

Pros
Good Service for the money you can't beat it when it's working properly.
Cons
I had an issue with sharing links for files to be downloaded by users and reported it to tech support, currently it has been 7 days and the issues is still not resolved. The only answer they can give me is that they are working on it and that they can't do anything. The support people you call are tier one and you will never get past them they will tell you about tier two but you won't ever hear from them. In 7 days I have not received any updates on the matter as I was promised, each day I have to call back and ask the status, which is we are working on it. These people don't care, customer service is straight trash.
Was this review helpful to you? 
Overall rating 
 
10.0
Price and Value 
 
10.0
Features 
 
10.0
Backup Process 
 
10.0
Restore Process 
 
10.0

Works Great

For some reason iBackup keeps adding multiple pst files to the backup. I'm not sure if that's happening on our end or iBackup. But, it has put us over our limit. iBackup lets us know and I go in and remove the extraneous pst files. We have not been charged for overages.

We have five users to backup. It took a while for the initial backup (between 5 and 7 days for ~6 GB) for each user. iBackup allows one to reduce the amount of bandwidth it uses (for example, during the day) so that the backup continues, but does not affect hard workers goofing off on the internet during the workday.

There are settings so that iBackup will send an email verifying that the daily backup was successful. Daily backups, depending on the amount of files changed in a day, require less than 30 minutes.

The software is pretty intuitive.

Pros and Cons

Pros
Price
Ease of use
Cons
None
Was this review helpful to you? 

Backup Company Info:

Established
1995
Supported Platforms
  • Windows
  • Mac Apple
  • Linux
Website

Business Backup Plans

Price
$9.95 to $299.95/month
Free Trial
15 Day
Storage Space
10GB to 300GB
Multiple Computers
Yes
Email Support
Yes
Phone Support
Yes
Chat Support
Yes
Compliance Standards
  • HiPPA
  • SOX
  • GBLA
  • SEC-NASD

Support Options

Email / Help Desk:
Yes
Phone Support:
Yes
Member Forum:
No
Live Chat:
No

Company Details

Company Headquarters:
Woodland Hills, CA
First Year in Business:
1995

Notable Features:

  • Scalable Data Backup Solution
  • SQL, Exchange, Oracle Service Database Backup
  • Great support options
  • Over 15 years in online backup
  • Long list of technical features

Company Highlights:

IBackup provides a well rounded list of features and a great stable product. Appealing to business and enterprise companies, they are a leader in online backup because of great options like server backup, sub-account options, and personalized support.

View All iBackup Prices & Plans

IBackup Company Info

IBackup was established in 1995 by Raghu Kulkarni. The IBackup headquarters are in Woodland Hill California. IBackup is a popular online backup and storage provider known for their highly secure solutions, technical features and easy to use service.

IBackup provides multiple online backup data servers located at El Segundo CA, Newark NJ, Fremont CA, London UK and more. Your data is mirrored between different storage locations which ensures total data security. Sophisticated software tools are used 24x7 to monitor the data security. Audits carried out by third party vendors help maintain the highest quality standards.

IBackup Facts:

  • Headquartered in Calabasas, CA
  • Founded in 1995 by Raghu Kulkarni, President and CEO of Pro Softnet Corp.
  • Used by several Fortune 100 companies
  • Winner of multiple awards including ‘Favorite Backup Service' by PC World Magazine

IBackup Plans

IBackup provides backup and storage facilities for Windows, Mac, and Linux. Unlike most backup companies they can secure Oracle databases, Exchange and SQL servers, web mangers and web folders. There are three different plans offered by IBackup Corporation:

  • Economy plans start at $9.95/month provides users with 10GB of data storage space and are beneficial for users looking for generalized backup, storage and sharing of data. Using this plan user can also view the history of the data storage.
  • Enhanced backup plans provides 15GB of storage space by paying $14.95/month and are useful for backup and restore for advanced users. This plan expands to have the ability to secure Microsoft Exchange & SQL server and Oracle database.
  • Workgroup plans are ideal for backing up small business networks.  You can backup multiple computers and shard the data among them. The basic workgroup plan costs about $20/month or $200 for the annual subscription.

IBackup Features

Following are the key features of IBackup:

  • A stringent data protection strategy is deployed by IBackup to secure user data.
  • 128 Bit SSL encryption is used while transferring the backup data and AES 256 bit encryption is used at the actual site of data storage.
  • By making use of network drive and selection wizard you can create a simple automated procedure for regular data backup and storage.

IBackup Support

  • Phone Support: 1-800-949-3555 6am -6pm PST Monday through Friday
  • Email Support: Yes 24/7
  • Ticket System: No
  • Live Support Chat: Yes 24/7
  • Support Forums: Yes
  • FAQ & Knowledge base: Yes
  • Video Tutorials: Yes
  • Case Studies: Yes

Conclusion

IBackup systems are known for the ease of use, technical versatility, server backup options, and excellent performance. This justifies its higher pricing as compared to other backup and restore services.

Photos

IBackup Review
View All iBackup Prices & Plans

bestbackupcompany

×

Get Hosting Coupons & the Best Joomla Guides and Resources

Sign Up for our newsletter and get access to Exclusive Hosting Deals, as well as montly Joomla tips, tricks & resources.